Read on to experience the eye-gougingly tedious drama that is a half retarded Katrina attempting to buy tickets online via moshtix.
Hai
there,
Unfortunately
i have been subject to the terrible user experience design of your website far
too many times now.
It
concerns me, as it should, your organisation, that it is apparent that no
member of your web team has ever actually used your website in the attempt of
procurement of tickets.
As I have
concluded that no one at moshtix has ever actually utilised your service, I will
altruistically describe my experience in the optimistic hope that your
vicarious experience of the complete bullshit I have been subject to first hand
will serve as a catalyst for a change for the better.
[START 1]
I begin
my experience by browsing the gig guide of a local pub. Here, I identify a subject of interest and I say
to myself, ‘Self, I would like to know more information about this subject and
perhaps even seek to procure tickets!’. At this point in time I become
extremely lucky because I notice my local pub has given me the navigation option
to ‘click here for more information and tickets’. As this is exactly what I would
like to do, I click away to find myself knee deep in the moshtix web site.
[START 2]
I have been
thrown to a new browser page, its bright and confusing but I am reassured
because the new tab is titled ‘Buy tickets to <my selected subject of
interest>’ I am not lost in the interwebs after all. This is where I
intended to be. But wait!!
Though I am
consoled that the tab title understands my intentions, it appears that the
content displayed within does not. Although
I can see event details, I put my
sunglasses on to carefully analyse the moving bright colours all over my screen
in a moot attempt of locating any ticketing information. I think to myself,
“the tab
title wouldn’t lie to me. It says ‘Buy tickets to <my selected subject of
interest>’, therefore I must be able to
procure tickets at this page, or at least navigate to the procurement of
tickets from this page. Surely.”
I know that
your organisation is representing to sell a product that I have identified my own
requirement for the procurement of. Therefore I give you the benefit of the
doubt and assume that somewhere between selecting the link at my local pub’s
website and being thrown knee deep into bullshit, that I have become
misdirected. I am confident in my dungeoneering skills, so I press on in the
quest to procure tickets to <my selected subject of interest>. I navigate to the moshtix profile for my local
pub and locate a section titled ‘other events at my local pub’.
Scenario 1:
I can see
<my selected subject of interest>!
At this point in time I will find myself in one of two places:
1. The screen I was first directed to
from my local pub’s website. Please go back up to [START 2] to continue your
vicarious experience of getting pissed about by shit design.
2. A very similar screen to where I
first landed, however now I can see, quite obviously that the ‘Buy Tickets’
section was quietly omitted from the page I had first landed upon. Tired,
confused, but nevertheless happy that my dungeoneering skills have finally paid
off, I proceed to securely purchase tickets TO THE WRONG <MY SELECTED
SUBJECT OF INTEREST> because, for some reason, you people consider the same
act performed on consecutive nights to be completely different events, and
refuse to inform your clients that you have sold out of tickets and instead,
illogically hide core functionality of your webapp instead of providing your
clients with the undeniably more valuable information of: ‘Moshtix don’t have
any more tickets to sell over the interwebs. Sorry.’ And ‘We still have tickets
for <my selected subject of interest> at this alternative date if you
would like to purchase those tickets instead.’
Scenario 2:
Unfortunately,
this list is not comprehensive, and <my selected subject of interest> is
not included, so I proceed to shake my cursor all about like it’s the hokey-pokey
in order to locate navigable links on this page that may take me to a full
listing of events at my local pub. No Dice.
As a
proficient user of the interwebs, I am never disheartened when a search box is
in sight. So I input <my selected subject of interest> and get back
ABSOLUTELY NOTHING. Please go back up to
[START 1] if you want to try your luck again.
Sincerely,
Katrina
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